©©Karine Piquet

Our commitment to your satisfaction

For a sustainable and united tourism

The Quality Tourism Mark

A nationally recognized mark

Obtaining the Quality Tourism Mark, in April 2015, is a recognition of our professionalism. It has also fully contributed to the classification of the tourist office in category I, in March 2016, classification in the process of renewal.

The quality approach has initiated a reflection for an optimal organization of work. It is a tool at the service of all the staff for a better listening of the visitors and partners, as well as the analysis of the indicators allowing to anticipate, to mitigate and to correct possible dysfunctions.

Profiter De L'océan, Nature Ile Photogénique, Belle île En Mer, île De Bretagne, Bretagne Sud, Au Large Du Golfe Du Morbihan
©S'extasier devant le spectacle de la côte sauvage en automne

A piece of countryside in the middle of the ocean, a nature beaten by the sea, proud, strong and true island characters: Belle-île-en-mer, it is to take the open sea, to return to the essential on the largest of the Breton islands

The 8 great island values

1. The respect for a nature beaten by the sea and the wind

2. An island living year round

3. A large island with a human dimension, welcoming, supportive and intimate

4. Tourism, support for a diversified economy valuing local know-how and a quality terroir

5. A country outpost – with strong relief – in the middle of the Ocean

6. Island characters strong in their differences, insularity as an asset

7. An island and nature destination, land of experimentation and excellence

8. The freedom to get lost

Our Quality Policy

It is translated internally by the development of an annual action plan, which sets objectives, means, deadlines and measurement indicators for each action.

We are committed to offering our visitors and economic partners:

  • a warm welcome and informed advice
  • accurate and up-to-date information
  • advice on organizing your stay
  • an awareness of the preservation of the island and its resources
  • an accurate knowledge of the offer of our territory
  • a promotion and enhancement of the territory’s offer
  • an attentive listening on your remarks and suggestions

Destination Belle-île-en-mer Quality Group

Made up of members of the Management Committee and technicians from the Tourist Office, the Destination Quality Group meets at least once a year. It analyses the results of the surveys, remarks and complaints recorded each year.

The various quality indicators cover the territory and highlight areas for improvement, emerging needs and points of satisfaction.

A summary is written by the quality referent of the Tourist Office of Belle-île-en-Mer. This report is then used to prepare the next tourist season.

Consult our Quality Manual and our dedicated website

Activity report 2020 and 2021


Change of bylaws, new strategy, new leadership, municipal elections, global pandemic…All the planets aligned in 2020 and 2021 to shake up routines and turn projects upside down. And there were plenty of projects despite this!

Find out in detail the work accomplished by the Belle Isle Tourist Office, in 2020 and 2021, in the activity reports, downloadable below.

Category I Classification

A demanding classification, renewed every 5 years, 2022-2027

Category I classification is awarded to entrepreneurial-type structures with a vocation to federate professionals and develop the tourism economy in its tourist area of intervention. Its multilingual team is led by an experienced director. The category I tourist office develops a targeted national and international promotion policy, offers varied services and commercial actions likely to generate its own resources.

Developer, the Tourist Office of Belle-île-en-Mer contributes to carry out relevant actions in terms of economic and tourist development in support of the island’s economic actors.

We are committed to:

  • Provide you with an easily accessible reception area and information space.
  • Facilitate your steps.
  • Provide you with furniture to sit on.
  • To inform you free of charge on the local tourist offer.
  • Display and broadcast our opening periods at least in two foreign languages.
  • To offer you free access to wifi.
  • Be open at least 305 days a year Saturday and Sunday included in tourist period and animation.
  • Answer all year to your mail.
  • To ensure a permanent reception service held by staff practicing two foreign languages at least.
  • Provide hard copy tourist maps, plans and guides.
  • Give you access to our dedicated trilingual website adapted for consultation via on-board media.
  • Update annually our tourist information.
  • Post outside emergency phone numbers.
  • Present all the qualified offer of our intervention area for all clienteles.
  • Give you access to consult the availability of classified accommodation.
  • Process your complaints and measure your satisfaction.
  • Provide a tourist information service integrating new information and communication technologies (social networks, cell phones, geolocation …).
  • Respect the requirements of the QUALITY TOURISM mark.
  • Provide you with a stay advisor.
  • Guarantee the reliability and timeliness of information on the local tourist offer.

Another commitment of the Tourist Office of Belle-île-en-Mer, is to distribute tourist information also on paper translated into at least two foreign languages relative :

to all classified tourist accommodations (name of the establishment, postal address, email, website address, telephone contact information, the level of classification)
> to monuments and cultural, natural or leisure tourist sites (prices, periods and opening hours to the public, website, phone and postal contact details)
> to events and animations
> emergency telephone numbers.


See you soon in Belle-île to discover the 4 seasons